Our professional team of staff and volunteers will listen to people’s needs and assist them to develop a care plan which focuses on personal wellness and reablement goals. Our aim is to ensure that each person can achieve optimum health and see improvement in their quality of life. The care plan is recorded as the menu and the emergency response protocol.
We have 150 volunteers currently engaged in our service. Duties are varied and include tasks such as: meal delivery; administration work; social support; meal preparation, among others. We recognise the value of volunteers to our service and our community and make every effort to ensure that volunteers are supported to undertake their role.
This handbook provides an overview of Tamworth Meals on Wheels and a guide for volunteers for this service. We also have a Policy and Procedure Manual which is available in the Meals on Wheels office (or on the website). Please speak with staff if you have any questions or concerns.
Vision
The vision of Tamworth Meals on Wheels program is to assist frail older people living in the community to maximise their independence and to remain at home as long as they can and wish to do so. Tamworth Meals on Wheels provide an efficient, effective service which is underpinned by a strong focus on reablement and wellness.
Values
- Tolerance
- Patience
- Empathy
- Safety
- Client centered
- Client driven
- Value for money
- Safe meal customisation
- Volunteering support